FAQ

Priiize was developed for Top and Emerging Brands, Digital Agencies, Sales Promotion Agencies, Tech and Gaming Companies, and Digital Printers. Typically, Sales and Marketing Directors, HR and Experience and Engagement Professionals, and Creative and Marketing Consultants enjoy using Priiize.

Priiize is unavailable to the general public and students.

All campaigns are custom. Please request a quote.

Yes, Priiize is supported on a web browser on any personal mobile device, computer or desktop, including all Android and iOS operating systems.

Yes, for the published price plans the limit is 20,000 total gameplays. If you need more than 20,000, contact us to make arrangements to increase your dashboard gameplay limit.

Yes, you will be able to see who has won, their prize, and their personal conact information and download the data in Excel, CSV, or PDF. You can also transmit it in real time to CRM platforms via a Webhook.

Yes, players’ data populates the admin dashboard in real time.

“Campaign” and “Game” are the same thing. They are used interchangably throughout the Priiize site.

Image Specs

Learn more here »

Image Specs (PDF download)

Prize Images – must be a square format – 300×300-pixels is the best size. Use png and GIFs with or without transparency and jpeg images.

Scratch-Here Pad – must be a square format – 300×300-pixels is the best size. Use png and GIFs with or without transparency and jpeg images.

Logo: there is no size set-in stone; we recommend a max image area of 600×200-pixels, so it displays nice and big on desktop views and reduces in size nicely on mobile devices. You may need to play around with this and view it on your cellphone and PC to determine the best size and fit. If you make the logo too deep in height, it pushes everything down below it, such as the scratch-here pad, prize image, and claim prize. A logo that may be too deep in height may push the claim prize button too low and out of view for your players and cause confusion and game abandonment.

Background Image: First, NO high-res images are allowed; they may cause the campaign not to work correctly. Keep the file size below 200k. Vectors with abstract imagery work best because the background images are NOT responsive and stretch in and out depending on the monitor size. A 1920 x 1000-pixels image is a good starting point; and view it on both mobile and desktop monitors and make any size adjustments as needed.

Mobile-Only Background Image Specs: If you have the type of game that players will only be on mobile phones to play and want a photo to display realistically, you can try a background image that is 1080 x 1920 pixels.

This is the breakdown:

1. “Scratch & Win” Template:

This will just display “WINNER.”

2. “Scratch & Win + Opt-in” Template:

This will just display “WINNER.”

3. For both “Scratch & Win + Prize Claim” and “Scratch & Win + Opt-in + Prize Claim“ Templates:

“WINNER” – Player won the prize but has not clicked on the button to CLAIM PRIZE.

“CLAIM PENDING” Player clicked on the CLAIM PRIZE button but has not filled the claim form yet.

“CLAIM SUBMITTED” Player filled the CLAIM FORM and now the decision is Pending from the CAMPAIGN OWNER. [This only applies when Claim Validation is set to “Manual”]

“CLAIM APPROVED” Claim has been APPROVED by the campaign owner.

“CLAIM REJECTED” Claim has been REJECTED by the campaign owner.

Your account is automatically activated after you:

1. Register for the free trial. or;
2. After a payment is processed.

Each plan is offered for a defined block of time, or the number of days active. 

The clock starts after a payment is processed even if you put a campaign on pause, or do not make or use it.

You may reactivate your campaign(s) at any time after the block of time allotted by purchasing a plan.

At the end of the days use period for a one-time payment plan you will need to renew your plan at anytime thereafter.

We now offer recurring billing (subscription billing).  If you choose this option your credit card will be automatically billed every 30 days from the time of activation. You may upgrade or downgrade at any time, or cancel. There are no contracts to sign, or penalties if you cancel.

Your scratch-off campaigns are automatically saved so they are there for you in the future – just remember to select the same template your game(s) were built on.

Yes, here they are here:  How to make scratch-offs – Make 5 Campaigns Free (priiize.com)

Yes, you can add prize images and prizes as text.

Make each prize image the same exact size and also the scratch-off patch that people scratch to reveal their prize. Prize images can be square, rectangular, or a dot. Just make them all the same exact size. A good size is 300 pixel wide.

Prize text can be set in any color or font size. It is limited to 14 characters per lines and includes two lines of text.

Priiize software sniffs players’ devices for their IP Addresses. It will block them from playing again if you set NEXT PLAY to any specified time like End of Day, One Week, One Month, Never Again, etc. If people play from a different device, the software cannot know if they are the same person. The same applies if their device has cookies turned off, in private mode, in a Wi-Fi environment, or playing from different browsers. The best practice to overcome these obstacles is to use the Scratch & Win + Opt-In + Prize Claim Template. The Opt-in form has systems to overcome these obstacles if you use the Opt-In Form with 1x-Use Access Codes or URL Parameters.

Another best practice is to set high-value prizes for manual approval. Each prize won will have its own unique Prize Claim Number and  Validation Number to download and keep for your records.

If your games are to be played in a public Wi-Fi environment and you have high-value prizes then it is highly recommended to use a template with the Opt-In form using only Facebook and Google, or 1x-Use Access codes to play.

If you are holding an event with a mall, hall, or roomful of people take note. Priiize software sniffs the IP address on the device being played on.  In Wi-Fi environements, it will register as one IP address of the Wi-Fi. The uninteneded consesquence is people will be able to play multiple times in a row and win multiple times. If you are giving away coupons and special offers, this may not matter to you.  If your game is set to 1x play, once a day, or week, etc., the device being played on will bypass the block.

The same can happen if players have cookies turned off, or privacy turned on. If you use the Opt-In form with only Facebook and Google, or 1x-Use Access codes to play so they cannot play multiple times in a row by accident or on purpose. 

Note: Adding any other fields on the Opt-In form other than what is recommended such as “Email”, “Phone Number,” or custom fields will not prevent people from playing multiple times.

When the number of any given number of prizes reaches zero, Priiize will not display that prize again unless, of course, if you replenish the number of prizes. Everything is in real time, so if you add or lower the number of a prize, it will instantly go live after you save.

When all prizes reach zero, and you still have people playing the game, they will see this message on screen, “Sorry, this prize has been won and reached its limit of winners.” 

The best practice is to monitor your campaign(s) prize quantities daily. Your options are either turning the game off, putting it on Pause or adding more prize allotments.

Chances are, if this should ever happen, you are running a game that people love and are really engaging with!

Yes, you can give out multiple scratch-off cards to a person to play.  It is no different than having someone play multiple paper scratch-off tickets.

Best method:

1. Use 1x Use Access Code. Give out one code to play one-time or multiple access codes to play multiple times.

Yes, click the “Duplicate” button. It will only work for plans with more than one campaign. You can’t change to a different campaign template. You can only duplicate the same template.

Yes, you can delete a campaign by clicking the trash can icon.

If your plan only comes with one campaign you can write-over a Campaign you wish not to use anymore.

If your plan comes with multiple campaigns you can delete any and replace them with a new campaign.

If you need to add more campaigns then select a plan that offers additional campaigns.

Yes, you can change your template but will have to rebuild the game on the other template by adding a new campaign.

If you don’t have enough campaigns you must delete one, and add a new campaign in its place.

If you are on a plan with only 1 campaign you will have to first delete the game and then add a campaign back in. At that time you select the different template you want to use.

Yes, you can set a start and end date for your campaign by selecting Live With Dates under Campaign Status in Step 4, but make sure your account is still active at the end date; otherwise, people cannot play if the account period has expired.

You can set an Expiration Date for coupons and prize claims for any plan that includes the Opt-In and or Prize Claim Form features. Ensure your account is still active at the end date; otherwise, people cannot play if the account period expires.

Priiize works on touchscreens as long as they are connected to the Internet. Basically a scratch-off campaign generates a URL to click on to play. You could have a button on the screen that is linked to the campaign to start the play and use the template with a prize claim form to gather the person’s name, address, phone, email, etc. and download that list as an Excel, CSV, or PDF doc if everyone is a winner. If you plan on having “Losers” then you should consider the template that has the Opt-In Form to collect their name and email address, mobile number so you have a record of everyone who has played whether they are a Winner of a Loser, and had the Prize Claim Form for the winners and you would have all the bases covered. If you would like a free demo to go over the templates and system please arrange for it here https://priiize.com/request-a-free-demo at a convenient time for you and your team.

Yes, you can set the Time Delay in Step 3 > Play > Next Play. Select one of four options – 

1. End of Day
2. Custom Hours
3. Immediate Replay
4. Never Play Again

Yes, you can have players opt-in using their Facebook, Google, Email, and custom fields to play with any plan that includes the Opt-In feature.

IMPORTANT NOTE! – DO NOT put single or double quote marks or apostrophe marks in any Fill-in Fields descriptions or Additional Fields boxes. Browsers will read it as hypertext markup language and could make your game not display correctly, mainly if you use an Opt-in Form template.

Yes, you can approve prizes in any plan that includes the Prize Claim Form. Set the prizes you want to approve first in “Validators” to “Manual” approval.

Yes, you can validate a prize on any plan that has the Prize Claim Form. You can also decline a prize claims.

Yes, you can customize the Opt-in Form.

The Opt-in form can be set in the following ways:

1. You can turn each of the Facebook and Google opt-ins on or off.
2. You can have the Email form on.
3. You can add a custom field for a phone number.
4. At least one of the three fields listed above must be turned on. Do not repurpose this in any other way.
5. You can use the new Unique Access Codes feature, which is an excellent solution.
6. Opt-ins are also programmed to prevent people from playing with cookies turned off, thus being able to play your game multiple times to win prizes. This will also prevent fraud attempts to win multiple times.

IMPORTANT NOTE! – DO NOT put single or double quote marks or apostrophe marks in any Fill-in Fields descriptions or Additional Fields boxes. Browsers will read it as hypertext markup language and could make your game not display correctly, mainly if you use an Opt-in Form template.

QUESTION: I wish to run a Buy & Win Campaign with virtual scratch cards with different prizes, one BIG Prize, and the rest coupons. How does it work and what is the cost?

ANSWER

This is easy to set up in Priiize. If everyone will be a winner (like giving away coupons). It doesn’t cost any more to do.  We would recommend the virtual Scratch & Win + [Prize Claim] Form. With this plan you can manually manage winners Prize Claim Forms of the GRAND PRIZE and other high-value prizes and let the system auto-validate lower valued prizes like 10% off coupons.

You will be able to email winner validations from within the Priiize admin panel. Plus you will have all winners contact info to remarket to, and retain for your records. 

If you plan on not everyone is a winner with “Sorry, not a Winner” type of scratch-off cards then we recommend the Scratch-off Cards + [Opt-In to Play] + [Prize Claim Form].

With the “Opt-in To Play” feature, you capture everyone’s email address who has played because if someone gets a “Sorry, not a Winner” card then you won’t capture their email address as you would with Winning scratch-off prizes. 

View all Priiize Plans

Yes, you can add as many additional fields as-needed and set each as “Required” or not on the Prize Claim Form.

Custom fields are set up in STEP 3. PREVIEW > CLAIM FORM > ADDITIONAL FIELDS 

The best way to test your game before it is released to players is to copy and paste the game URL and QR Code and send it to yourself in an email and click the game link within the email.

Also, if you are using an iFrame, company Intranet, or an App to send a game link, test it from there too. Make sure the Priiize system can sniff the player IP Address and prevent you from playing multiple times if you have it set to “Never Play Again.” 

There are so many technical variables and we have no way of guaranteeing anything when using an iFrame, Intranet, or an App to send a game link.

Yes, you can download the list of Winners and Validations to Excel, CVS, or PDF with any plan that includes the Prize Claim Form feature.

Note about the Facebook opt-in option- If a player registers their Facebook account using a cellphone number instead of an email, their email address cannot be captured. Only their first and last name will be used.

Using a Webhook, you can also integrate Priiize’s price claim form and opt-in form with your favorite sales and marketing software. It will deliver data directly to your cellphone and PC to streamline workflows.

Yes, you can download the list of people who opt-in using Facebook, Google or Email with any plan that includes the Opt-In feature. The list displays their first and last name and email address at Facebook or Google. 

This list does not display the prize won or lost, only log-in details.

You can also integrate Priiize’s opt-in form with your favorite sales and marketing software using a Webhook. It will deliver data directly to your cellphone and PC to streamline workflows.

Yes, you set prizes to be approved automatically and or manually with any plan that has the Prize Claim Form feature.

Ensure your account is still active at the end date; otherwise, people cannot play if the account period expires.

Yes, you can link to external website outside of Priiize at the end of a gameplay for Winners and Losers. Use to link a URL to a external web landing page, SMS web page, shopping cart, social network, scheduling calendar for demos and appointments, order forms, web forms, video, etc.

CTA – (Call To Action) Button and Text Link

Editable CTA (Call To Action) Button and Text Link on Winner and Loser page reveals on all 4 templates.

Winner

To Locate: Click (A)  “STEP 3” Tab > (B) “WINNER” Tab > (C) “CTA” Link > (D) Click “Button Visible?” to turn on > (E) Change wording, colors, font size and color, button size and color, and customize with your URL.

CLICK SAVE TO SAVE YOUR EDITS

Loser

To Locate: Click (A)  “STEP 3” Tab > (B) “LOSER” Tab > (C) “CTA” Link > (D) Click “Button Visible?” to turn on > (E) Change wording, colors, font size and color, button size and color, and customize with your URL.

CLICK SAVE TO SAVE YOUR EDITS

The short answer is yes, however, this scratch-off game was designed and produced to be transmitted via the Internet. As a precaution, if you are using a custom app or Intranet it is your responsibility to test it first prior to going live and make any adjustments if necessary. We cannot be responsible for games sent via any custom apps or Intranets. Make sure to check play and check your game and wnner and loser results on your dashboard to make sure it is collecting all data, We will gladly help if you have any questions or need support.

You can email Winners to Validate or Decline their Prize Claim if you have a plan that includes the Prize Claim Form.

IMPORTANT NOTE: The Prize Claim emails sent from your dashboard are one-way only – you can only send, not receive. For this reason, it is essential to include an email address and phone number in your email so that players can contact you about a question they may have.

A NEW EMAIL FEATURE IS AVAILABLE – send and receive emails from your email server, not ours – Learn more about using the free STMP feature.

Each campaign generates a unique URL and QR Code to be shared over the Internet. You can give them one or both by email, text, embed the QR code on indoor and outdoor posters, on TV monitors, print ads, direct mailers, and social posts. 

Another option is to send game links via SMS text messages to people who have opted in to receive text messages from you. 

If you plan to use a custom app or an Intranet it is your responsibility to test the game, opt-in form, and prize claim email notifier first prior to going live and make any adjustments if necessary.

We cannot be responsible for games sent via any custom apps or Intranets. We will gladly help if you have any questions or need support.

Tradeshows Best-Use Cases –  The 3 most frequent scenarios and their best template to use at Industry Tradeshows: https://priiize.com/scratch-off-games-for-tradeshows-3-best-use-cases/

Internet Explorer should not be used at all, it has been discontinued and replaced by Microsoft Edge.

We had one situation reported by a user that their account was showing up as in-active on Internet Explorer browser. When they opened their admin panel in Google Chrome the account displayed as an active account and plan.

It is best to always stay up to date and use only the latest version of any active browser for the best Internet viewing, performance, and user-experience consistency.

We prefer Google Chrome.

Our Privacy, Cookie, and Terms of Service policies can be read at:

GDPR Privacy Policy
https://priiize.com/gdpr-privacy-policy/

Cookie Policy for Priiize
https://priiize.com/cookie-policy-for-priiize/

Terms of Service
https://priiize.com/terms-of-service/

Go to MY PROFILE > DELETE ACCOUNT

Come back again at anytime.

Yes, Webhook API integration is located in your Priiize Admin Panel at Campaign and Global levels. Use it to integrate your favorite software services with your Priiize Scratch Games with Webhook.

Automate your campaigns Opt-in and Prize Claim Forms.  Use any of 100s of third-party services like Integromat, Pabbly Connect, Integrated, Zapier, Konnectzit (each link opens to a new page out of this website).  Link to 1000s of Online Apps, SMS, and CRM Email platforms you already use like Hubspot, ConstantContact, Mailchimp, and Google Sheets, etc.

EXAMPLES
Here are some of the apps and workflows your teams can share with a Webhook using Zapier. (opens to a new page out of this website)

If you have any Webhook API questions, contact us and we can guide you based on your usecase requirements.

No, we do not have a Points Program but there is work-around to accomplish this doing it manually.

Make each prize a number of points it populates in the Winners dashboard.  As winners submit prize claims (their points) download them on an Excel doc, sort by name and or email address to make it go fast.

Yes, tech support and customer service is free. 

Use the form on the Support Page  or ask by email to hello@priiize.com.

Please also refer to the instructions with screenshots on how to make a scratch-offs using Priiize Virtual Scratch-off Generator. It answers a lot of your questions.

Your campaigns remain intact if you decide to purchase a plan anytime.  Click the “Pricing” link in the vertical menu to purchase a plan.

In your dashboard click “My Profile” on the left column and look for the “Change Password link.

To download your Priiize Invoice and Receipt click “My Plan” in the vertical menu in your dashboard > then click “View” under the Invoice & Receipt column bottom far right.

Click “Download Invoice” and “Download Receipt.

No, Prize Claims submitted after a Campaign ends will display a “This Campaign has ended” message. 

If you want players to be able to make a Prize Claim after a campaign ends, do one of the following:

1.  Leave the game on “Live” and Pause the prizes so no one can win; only put in a prize claim. Then, end the campaign by putting it on Pause after the allotted time you give players to claim a prize.
2. At the end of your campaign date, leave the campaign on “Live” and only approve claims that come in after the allotted time you give players to claim a prize. Then, ignore the rest. Then, shut the campaign off by putting it on “Pause.”
3. Ensure your account is still active at the end date; otherwise, people cannot play if the account period expires.

I recently did a 7-day free trial and would like to purchase a campaign, but it was giving me a warning box that I would lose the campaign I designed in the 7-day free trial. Is there any way to keep my campaign saved and add it to the purchased campaign so I don’t lose all of my work?

Yes, you can but you will need to know the number of campaigns purchased cannot be greater than you have on the free trial.

EXAMPLE #1: If you are buying a 1-Campaign Plan, delete all campaigns except the one you want and the one you want to use will still be there after your purchase goes through.

EXAMPLE #2: You want to buy the 3-Campaign Plan but still have 5 Campaigns on the free trial. You would delete 2 Campaigns and the remaining 3 Campaigns will still be saved after purchase.

If you have any questions, it is best to use the contact form to start a Help Ticket or call (732) 922-8800 to speak to Dennis Romano at Envision, the parent company of Priiize.

Bypass Priiize’s Prize Claim Form by using the basic Scratch & Win Template integrated with a Webhook.  This will enable you to store winners and administrate prize claims on your server for smoother workflow and or to adhere with corporate privacy policies. This information would not be stored on Priiize’s servers.

Follow this workflow to achieve your desired results:

This is the only Winner/Loser data that would appear on your Priiize dashboard which you have the option of deleting.

Contact us for load test results, as we constantly add new server features and capabilities.

Yes, you can use different languages other than English. Every field is editable on the game to type in your language.

When you use the “Phone Number” option it will allow people to enter hyphens and spaces.

When you us ethe “Mobile Number” field it will not allow hyphens or spaces.  This is preferred in cases where you are collecting mobile phone numbers for SMS text messaging. The field refers to entering 10-Characters for players in the USA. If you are outside the USA and use between 8-15 character phone numbers then change this editable text for your need.

These articles touch on the subject with the best templates to use and include live demos: FUNDRAISERS and RAFFLE TICKETS.

If your country and or industry have strict privacy issues and do not allow players’ data on servers other than your own, turn off Priiize’s email notifier and use your email server via the free STMP Settings tool on “TAB 5 –  CAMPAIGN RESULT” to send, receive, and store data acquisition. 
To turn off Priiize email notifiers click the toggle button.

STMP – Use your emails servers for Prize Claim Forms and Email Notifiers for your players. 

Follow the STMP instructions here »

You assign each prize a “Prize Validation Code” and place a code snippet on the prize claim email notifier, and winners will see their code without receiving a second email.

The instructions are here https://priiize.com/prize-validation-promo-codes-instructions-2/

URL Parameters ultimately improve campaign performance and ROI. The benefits of URL Parameters for Email and SMS Marketers using Scratch Off Games are Customization and Personalization, Tracking and Analytics, Segmentation and Targeting, A/B Testing, Integration with Marketing Automation Platforms, and an Enhanced User Experience. Set-up Instructions»

Learn more about the benefits of URL Parameters for Email and SMS Marketers using Priiize Scratch Off Games.

Yes.

Social media platforms like Facebook, Instagram, TikTok, LinkedIn, Pinterest, Snapchat + more provide Social Media Pixel Tracking for advertisers using their ad services. These pixels help track users and conversions originating from your social media ads.

Instructions: Add your Social Media Pixel Tracking codes – go to (A) TAB 3 PREVIEW > (B) PLAY Tab > (C) Social Media Tracking. Then, add your pixel tracking code in either the (D) Header Script or (E) Body Script boxes per instructions from your social media company. Tracking pixels also works with Google Analytics.

You will see your ad’s pixel-tracking results and reports on your social media dashboard(s).