FAQ

We are currently in Beta 1.1 and are continuously working on adding new, and more features. Your suggestions for features you would like to use are welcome. Please contact us with your suggestions – click here.

The way to validate winners is to create a link in your scratch-off game that directs to a page in your website.

TWO OPTIONS:

(1) Display a UPC on the webpage for the cashier to scan in your POS System.

(2) Display a web form for winners provide their name, email and mobile phone number in order to redeem and validate their prize winnings.

How it is done:

Set up a text link in our scratch-off game that links to your website page:

In Step 3, of your Priiize admin panel, insert the word “REDEEM”, and or “VALIDATE” in the “Scratch-of By” field; and then insert the URL in “Scratch-off Link” to a the page in your website.

The way to validate winners is to use a link in your scratch-off game that directs to a registration page on your website or a UPC to scan in your POS System.

No, there is no limit to the number of people who can play your scratch-off games.

No, there is no limit to the number of prizes you set up for each game

No, prize images cannot be added this time, only text can be entered for prizes. We are working on this feature and it will be added shortly. 

After 30 days you need to renew your plan again. We know is an inconvenience and do apologize for this. This is temporary  until our subscription billing option is set up.

Your campaigns, artwork and text will still all be there after re-signup. 

After 7 days your credit card will be charged on the 9th day unless you cancel beforehand.  If you cancel, there is no charge. You can sign up at any time in the future.

Once you activate your plan you need to register for tech support which is in your priiize.com admin panel. Just click the link and it will take you to the tech support registration page. Once registered you can submit a ticket for tech support and customer service.

Once a customer clicks off their winning scratch-off card it will be saved in their cache so the next time they go to your URL link it will automatically display their winning prize including expiration date you set for prize/deal to expire.

Yes, you set up a non-winning prize no differently than a winning prize.  Just type in “Not a Winner, Try Again!” or words to that effect. Never use the word “Loser”, especially if you are a casino. 

Please rename the image before uploading and it will display. This only happens when an image  is consecutively uploaded with the exact same filename.  The system does not overwrite an image with the same name.  This issue will be will  correctly for our next update release.

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